At atulvaya.com, we value our customers and strive to ensure a positive experience. However, we understand that sometimes plans change, and you may need to cancel or request a refund for services or courses purchased. This Cancellation and Refund Policy explains the conditions under which cancellations and refunds will be processed for consulting services and digital courses.
1. Consulting Services
1.1 Cancellation Policy for Consulting Sessions
- You can cancel or reschedule a consulting session up to 24 hours before the scheduled time without any penalty.
- If you cancel or reschedule less than 24 hours in advance, no refund will be issued, and the session will be considered completed.
- If we (atulvaya.com) need to cancel or reschedule your session for any reason, you will be offered an alternative date or a full refund of the payment made for that session.
1.2 No-Show Policy
- If you fail to attend a scheduled consulting session without prior notice, it will be treated as a no-show, and no refunds will be provided.
2. Digital Courses
2.1 Refund Policy for Digital Courses
- All course sales are final. Since digital courses provide immediate access to course materials upon payment, no refunds will be issued once the purchase has been completed.
- If you experience technical issues accessing the course materials, please contact our support team, and we will work to resolve the issue promptly.
3. Refund Exceptions
We do not generally offer refunds outside the terms mentioned above. However, in cases of:
- Duplicate payments: If you accidentally make a double payment for the same service or course, we will issue a refund for the duplicate transaction.
- Unforeseen Circumstances: If there are extraordinary circumstances, such as a medical emergency or technical failure on our side, we may offer a refund or reschedule services at our discretion.
4. Refund Process
If you are eligible for a refund under this policy:
- Please send a refund request to av@atulvaya.com with the details of your transaction and the reason for your refund request.
- Refunds will be processed within 7-10 business days of approval.
- Refunds will be credited to the original payment method used during the transaction.
5. Contact Us
If you have any questions about this Cancellation and Refund Policy or if you need assistance with cancellations or refunds, please contact us at:
Email: av@atulvaya.com
Phone: 8908080876
Address: A89, Sai Sarjan Society, Vadodara – GJ 390012