Effective Date: 10/10/2024
At atulvaya.com, we offer digital services and products, including consulting hours and online courses. As all our offerings are digital in nature, there are no physical goods to be shipped. This policy outlines the terms regarding the delivery of digital services and access to our online content, ensuring transparency and compliance with Indian law and the guidelines of the Reserve Bank of India (RBI).
1. Delivery of Digital Products
1.1 Digital Courses
- Upon successful payment, you will receive immediate access to your purchased digital courses. Course materials, including videos, downloadable resources, and exercises, will be available to you in your user account on atulvaya.com.
- If you face any issues accessing the course after payment, please contact our support team, and we will resolve the issue as soon as possible.
1.2 Consulting Services
- After you book and pay for a consulting session, you will receive a confirmation email with the details of your appointment. The email will include the date, time, and mode of communication (e.g., Zoom, Google Meet, etc.).
- The consulting service is considered “delivered” at the time of the scheduled session. If the session is rescheduled or canceled per the Cancellation and Refund Policy, appropriate actions will be taken.
2. Delivery Timeframes for Digital Services
- Digital Courses: Access to digital courses will be granted immediately upon receipt of payment. In case of any technical issues, please allow up to 24 hours for resolution by our support team.
- Consulting Services: The consulting sessions will be delivered at the scheduled date and time agreed upon during the booking process. You will receive a confirmation of the scheduled session via email after booking.
3. No Physical Shipping
Since all products and services offered by atulvaya.com are digital, there will be no physical shipping of goods. All access is granted electronically, and no physical materials will be sent to customers.
4. Payment Methods and Security
We accept payments through various methods, including credit cards, debit cards, net banking, UPI, and other digital payment gateways, in compliance with RBI guidelines. We use secure payment processing systems to ensure that your payment information is protected.
5. Issues with Delivery
If you experience any issues in accessing your purchased course or consulting service:
- Contact our support team at [Insert Contact Email], and we will ensure that the issue is resolved within 24-48 hours.
- If the issue is related to payment verification, you may be asked to provide proof of purchase or transaction details.
6. Compliance with Indian Law
This policy complies with the applicable laws in India, including the Information Technology Act, 2000, and RBI guidelines on digital payments. We ensure that all digital goods and services are delivered in a secure and timely manner as per the terms outlined in this policy.
7. Contact Us
If you have any questions or concerns about the delivery of digital services or encounter any issues with access to your purchased products, please contact us:
Email: av@atulvaya.com
Phone: 8908080876
Address: A89, Sai Sarjan Society, Vadodara – GJ 390012